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ashley leather living room sets

Ashley Leather Living Room Sets

Audrey of Louisville, KY on May 18, 2017Consumer Increased Rating!1After some additional ring invite to the company we have capably determined our complaint. Ashley did harmonize to give a refund and pick up the damaged furniture. I am updating this experience to 2 star service due to the stress level and all of the fabric involved on our part. I would have to recommend that Ashley Furniture make an attempt to stipulate better customer service and change their inducement. That means returning patron assemble when prompted, having managers take assemble, and be more attentive and concerned with your customers. If you would put yourself in the customers shoes it would make a big difference and hearten people to want to come back and make a purchase at your stores.Audrey of Louisville, KY on May 4, 2017Original ReviewAshley Furniture – 7375 Jefferson Blvd Louisville, KY 40219: On March 24th 2017 we purchased a leather sofa and like sitting from the Louisville Ashley Furniture Store (Jefferson Mall location). We were told we had to stay until April 18th for delivery to which we agreed. Because we were in such need we went back into the storehouse the 1st sevennight of April and asked if there was any way we could get delivery rather. We were told by the Customer Service Manager that the vendor should have checked to see if there was a possibility that another store had the item by putting in a ticket. She promised to do that and call us back within 24 hours.Twenty four hours inferior we received a call from the Customer Service Manager telling us that it was not possible to get an earlier delivery. Fast forward to April 18th this neptad. We took delivery on April 18th as we were told. Upon taking delivery the sofa and love seat was not the quality of product we were expecting. While the truck was here we noticed a few break and one of the causeuse pillows face a little worn. It was called in and noted to the store. They before-mentioned they would take care of it and send a replacement cover for that. I was also told by the warehouse manager on the phone that if I had anything else that I needed to hearsay I would have to do it within 48 hours of taking delivery.About five minutes after the truck left I noticed in the light of my living room about a 1/2 inch slit in the back of the shammy tenderness seat and that someone had screened it with a black marker pen. This was not the love seat we were await that should have been in consummate condition. I noticed that all of the wrappings were removed prior to being brought into the house. I immediately called the warehouse to report it. I was told that the order was still on manifest and that someone would call me back later that Time to speak about how and when I could get a new one.Later that night I was sitting on the sofa when my husband noticed the lining hanging out from the bottom. We decided to take the pillows off and flip it over. That’s when we noticed the whole lining was matted, loose and dusty and had two holes in it. There was no way this was the brand new sofa we had paid for. Additionally, the arms on the sofa were buckled/worn. I immediately called the pantechnicon to impediment them know that there were trial with the sofa. I was told once again they could not do anything until the obvious had been cleared and someone would call me.The next morningtide (April 19th) I was so upset I warn and crave for a manager. I was told by a customer service rep (**) that the manager was on another call. I told her I would wait for him. She put me on retain and came back to the call and said the manager does not take calls but was happy to put me through to his voice mail. Before I could respond I was getting his Voice Mail. I hung up and called right back and got another rep (**). By this time I am in tears. I explained to her that not only now does my brand unaccustomed delight seat have a intersect but I realize that what was liberate to me was not a brand fresh causeuse and I had image to prove it. She expect the order up and above-mentioned that it was no longer on clear. She apologized for this and before-mentioned that she had another order to work but would call me in at least 45 min or so once she got a replacement approved by the guide.About five hours later ** did call me back to say that the order was still on manifest and she could not prevent me at this detail. I asked her how could this be if the order was off manifest earlier? It didn’t make recognition. She had no answer. She above-mentioned someone would be in contact with me once the manifest was clear. Three hours posterior the night of the 19th I received a call from the first typical I spoke to (**). She was calling me to tell me that the order was now off manifest and she could order me a new love seat with the new freeing date of May 26th. My husband who was on speaker on the call with me implore to speak to the manager. She proceeded to tell us that the controller (**) was gone for the Time but that she would send an email to have him call us the next day.We told her at this point we did not want a replacement only a refund. We were not interested in waiting another 6 weeks for another delivery. She told us that they don’t give refunds and they could only offer replacement, renew, or a store credit. The next age (4/20) we waited for a call but NO ONE called us. This was very upsetting as we had been reaching out for two days to get someone to try and rectify the situation. To this date we have never received a call from the manager. Still waiting…April 21st – After waiting for two days to attend back from the manager I contacted the Better Business Bureau in Louisville, KY. I shared my exercise with them and was pretty much in tears. I asked what should I do? They advised me to also terminal my interest card company and file a claim in mandate to get a response from Ashley. They told me that if I thread a claim the trafficker would have to contact me within 24 hours. I string a claim with the BBB on April 21st. Lo and behold later that afternoon I received a call from ** with Ashley. She said she was calling on behalf of my BBB claim and wanted to know what was traveling on. I proceeded to explain what had occur. I knew that she already knew what the lamentation was because she accept a copy.** proceeded to report me that there was no option to receive a repay based on the paperwork I signed with them. I explained to her the inconvenience of already receiving spoiled furniture and that this is not what I ordered and paid for. She told me that she knows that Ashley would not send used furniture etc. I told her that I had depict to prove that this definitely was not a unspent couch. She told me that she would be happy to reorder me a new set for delivery at the end of May but that they would not restore my money.I explained also that I had contacted my credit gondola company and filed a dispute. She said she wasn’t concerned about that as she had people in her company that control those things. Since then we have heard nothing from **. We have only had calls from reps from a pantechnicon trying to schedule a replacement delivery. Based on the service and quality we DO NOT want an change only a refund. I have made that very clear.April 24th. I embrace a end response on April 24th, 2016 on the part of the BBB. While the profit of the BBB is that they did finally get me a phone call from someone at Ashley there no battle will be taken on their part. I was advised that they are simply a reporting agency and cannot demand anything on the part of the merchant. Obviously the destroyer has no recourse in these matters of poor product and service. How uneven is this? If Ashley were really a agree up company and indigence to foresee real customer office they would do the right thing and virtue a refund in a particular situation such as this. I will NEVER purchase another term ever from them and superintend to obstacle everyone I know to never shop there for anything. I advise anyone even considering a purchase to RUN not full but run in the other direction. I’m indisputable there are other praiseworthy plenty that you would be meliorate off making a buy with.Helpful?YesNo

Ashley Leather Living Room Sets

ashley leather living room sets 1

Ashley Leather Living Room Sets
Ashley Leather Living Room Sets
Ashley Leather Living Room Sets
Ashley Leather Living Room Sets
Ashley Leather Living Room Sets

Ashley Leather Living Room Sets

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