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ashley living room furniture sets

Ashley Living Room Furniture Sets

Audrey of Louisville, KY on May 18, 2017Consumer Increased Rating!1After some supervenient phone calls to the circle we have favorably deliberate our complaint. Ashley did agree to give a refund and pick up the besmirched furniture. I am updating this experience to 2 * service due to the strain level and all of the employment complex on our part. I would have to recommend that Ashley Furniture make an attempt to provide better customer benefit and change their policy. That means returning customer calls when prompted, having managers take calls, and be more circumspect and concerned with your customers. If you would put yourself in the customers shoes it would make a big difference and encourage people to want to fall back and companion a purchase at your stores.Audrey of Louisville, KY on May 4, 2017Original ReviewAshley Furniture – 7375 Jefferson Blvd Louisville, KY 40219: On March 24th 2017 we purchased a leather sofa and love seat from the Louisville Ashley Furniture Store (Jefferson Mall location). We were told we had to ambush until April 18th for delivery to which we promise. Because we were in such indigence we course back into the store the 1st sennight of April and asked if there was any way we could get delivery sooner. We were told by the Customer Service Manager that the salesperson should have curbed to see if there was a option that another warehouse had the item by putting in a ballot. She promised to do that and call us back within 24 hours.Twenty four hours inferior we received a call from the Customer Service Manager telling us that it was not possible to get an earlier delivery. Fast forward to April 18th this week. We took surrender on April 18th as we were told. Upon taking delivery the sofa and love seat was not the quality of product we were expecting. While the truck was here we noticed a few nicks and one of the settee pillows observe a little worn. It was warn in and noted to the warehouse. They said they would take care of it and impel a replacement cover for that. I was also told by the warehouse manager on the call that if I had anything else that I needed to report I would have to do it within 48 hours of taking delivery.About five minutes after the truck left I noticed in the light of my living room about a 1/2 inch slit in the back of the leather delight seat and that someone had covered it with a black marker. This was not the love seat we were think that should have been in blameless condition. I noticed that all of the wrappings were removed prior to being brought into the hotel. I immediately called the warehouse to report it. I was told that the order was still on manifest and that someone would call me back later that Time to talk about how and when I could get a new one.Later that night I was sitting on the divan when my till noticed the lining hanging out from the bottom. We decided to take the brass off and flip it over. That’s when we heed the whole lining was matted, loose and dusty and had two holes in it. There was no way this was the grade new settee we had paid for. Additionally, the arms on the sofa were buckled/worn. I immediately name the warehouse to let them cane that there were issues with the sofa. I was told once again they could not do anything until the apparent had been cleared and someone would call me.The next morning (April 19th) I was so upset I called and asked for a guide. I was told by a customer service rep (**) that the manager was on another call. I told her I would watch for him. She put me on hold and came back to the phone and said the guide does not take calls but was dexterous to put me through to his voice mail. Before I could respond I was getting his Voice Mail. I hung up and called right back and got another rep (**). By this time I am in tears. I expound to her that not only now does my brand new love seat have a cut but I realize that what was delivered to me was not a brand new sofa and I had pictures to prove it. She looked the order up and said that it was no longer on manifest. She excuse for this and pret. quoth that she had another mandate to work but would call me in at least 45 min or so once she got a substitute approved by the manager.About five hours posterior ** did call me back to say that the arrangement was still on manifest and she could not support me at this detail. I asked her how could this be if the custom was off manifest earlier? It didn’t make sense. She had no answer. She said someone would be in contact with me once the manifest was clear. Three hours later the obscurity of the 19th I received a call from the first representative I spoke to (**). She was calling me to disclose me that the management was now off manifest and she could management me a new friendship seat with the new delivery date of May 26th. My husband who was on speaker on the call with me asked to speak to the manager. She proceeded to tell us that the manager (**) was gone for the day but that she would send an electronic mail to have him call us the next day.We told her at this instant we did not want a replacement only a refund. We were not interested in waiting another 6 weeks for another delivery. She told us that they assume’t give refunds and they could only threaten replacement, repair, or a supply credit. The next Time (4/20) we waited for a call but NO ONE called us. This was very unnerving as we had been reaching out for two days to get someone to try and amend the situation. To this begin we have never received a call from the manager. Still waiting…April 21st – After waiting for two days to hear back from the manager I contacted the Better Business Bureau in Louisville, KY. I plowshare my experience with them and was pretty much in rent. I interrogate what should I do? They advised me to also contact my credit card company and file a claim in order to get a response from Ashley. They told me that if I filed a claim the merchant would have to contactor me within 24 hours. I filed a claim with the BBB on April 21st. Lo and behold later that afternoon I received a call from ** with Ashley. She said she was engagement on behalf of my BBB proclaim and wanted to know what was departure on. I proceeded to explain what had happened. I knew that she already knew what the malady was because she received a transcript.** proceeded to tell me that there was no option to receive a refund based on the busy work I signed with them. I explained to her the uneasiness of already receiving damaged furniture and that this is not what I ordered and paid for. She told me that she recognize that Ashley would not hurl usage furniture etc. I told her that I had pictures to prove that this precisely was not a new couch. She told me that she would be happy to reorder me a new set for delivery at the end of May but that they would not refund my money.I explained also that I had contacted my credit card company and filed a dispute. She said she wasn’t concerned about that as she had followers in her company that treat those things. Since then we have heard nothing from **. We have only had calls from reps from a packhouse afflictive to document a replacement delivery. Based on the office and quality we DO NOT want an exchange only a refund. I have made that very clear.April 24th. I allow a final response on April 24th, 2016 on the part of the BBB. While the advantage of the BBB is that they did finally get me a phone call from someone at Ashley there no behavior will be taken on their part. I was advised that they are along a reporting commission and cannot require anything on the part of the shopkeeper. Obviously the consumer has no recourse in these matters of dejected product and service. How unfair is this? If Ashley were truly a stand up association and wanted to provide true patron service they would do the right thing and honor a refund in a particular situation such as this. I will NEVER purchase another entry ever from them and superintend to let everyone I know to never boutique there for anything. I advise anyone even considering a purchase to RUN not walk but run in the other direction. I’m sure there are other reputable stores that you would be better off construction a purchase with.Helpful?YesNo

Ashley Living Room Furniture Sets

ashley living room furniture sets 1

Ashley Living Room Furniture Sets
Ashley Living Room Furniture Sets
Ashley Living Room Furniture Sets
Ashley Living Room Furniture Sets
Ashley Living Room Furniture Sets

Ashley Living Room Furniture Sets

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